Privacy Policy


Privacy Policy

This is Golden Valley Removal's and Storage privacy policy, we are located at Kingstone Works, Kingstone, Hereford, HR2 9NF and you can email us at This privacy policy explains how we use any personal information we collect about you and why we collect it.

What Information Do We Need?

We need your contact details, your: name, phone number, address, postcode and email address. We will also need to collect information about your house contents by way of a survey in order that we can provide a quote to go ahead with your removal. 

Why Do We Need It, How Will We Use It and How Long Will We Retain It?

We need all the details above in order to ensure that we can provide a quotation and also for insurance purposes for your move. We will store your information for 7 years after the date of your move. Our lawful basis for processing this personal information is ‘contract’; this means that we have a legal reason to ask you for your data because we need it for contractual reasons, (to provide a quotation and contractual details). You do not have to share your personal data with us, but if you do not we cannot offer you a quotation. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (Your Quotation).


We would like to send you a quotation on the products and services you requested using the information you have shared with us, but you do not have to agree for the move to go ahead for this to happen. You must agree to being contacted for quotation purposes using the following methods, you will be asked tick the relevant boxes to give your consent and sign at the bottom to confirm. You may withdraw this consent at any time by emailing us at or calling us on 01989 567171.

Post       Email       Phone       SMS 

Will We Share Your Information?

We will not share your information with anyone outside of Golden Valley Removals. 

Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?

Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email ( or post (Kingstone Works, Kingstone, Hereford, HR2 9NF). If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (independent commissioner’s office) by contacting them or using the following web page